TransVisionary Solutions, a U.S. based firm, is a contact center and transaction processing services provider that delivers high quality Information Technology (IT) Enabled Services. TransVisionary Solutions brings together a unique combination of technology expertise and business processing capabilities to deliver innovative office solutions to client organizations.  TransVisionary Solutions is dedicated to providing a wide spectrum of services with a very high degree of proficiency.

The services provided by TransVisionary Solutions include :

Technical Helpdesks:  TransVisionary Solutions provides IT solutions with an eminently qualified support team to carry out all operations effectively.

Health Care:  TransVisionary Solutions provides medical billing and encoding services to hospitals and medical insurance companies.

Recruitment Processing:  Our subsidiary, Beeswax, has placed close to 2,500 professionals in multinational limited, non-limited companies, banks, finance and insurance organizations.

Software Development:  TransVisionary Solutions provides solutions on Database Management, Supply Chain, Production Management and Web Applications.

Virtual Office Assistants:  TransVisionary Solutions’ Virtual Office Assistants (VOA) should be an indispensable element of your office staff. because you will increase production and efficiency without having to hire additional employees on a full- or part-time basis.  When you delegate some of your business operational functions to TransVisionary Solutions, you will have virtual employees who are very proficient and absolutely dependable.  Your VOA is not an employee of your company and you pay the VOA no benefits.  The staff we employ as Virtual Office Assistants are currently working as Executive Assistants, Secretaries, Data Entry Personnel, Clerks, Tax Advisors, Accountants, Medical Transcribers, Web Design and Promotion, as well as, a multitude of other tasks.  VOAs are available whenever you have work that needs to be done now. Communication between you and your VOA is accomplished using phone, fax e-mail, "sneaker net" (diskette transfer), overnight mail, instant messaging, or any other type of communication that is convenient for you.  Extra staff during seasonal or peak activity time that you don't have to worry about firing or laying off.  We provide support on an as- needed basis, with fast turn around time.  Weekend and evening assistance are available.  We make working with our virtual assistants both easy and safe.  When you outline the scope and requirements of your project, we will contact you with our professional opinion of the best way to enable the project to reach its maximum potential with an extended lifespan.

TransVisionary Solutions’ goal is to be the best project management company, delivering high value to our customers by supplying quality and process exactness based on current methodology.  We establish long-term relationships with our clients by delivering continuing productivity benefits and maximizing client profitability.

In addition, TransVisionary Solutions has a robust transition methodology, which it leverages to ensure there is flawless performance during every critical phase.

3.  Technology

TransVisionary Solutions’ infrastructure is state of the art with modern computing and communication infrastructure.  We have a power backup for uninterrupted power supply and our own generating power plant for any eventuality in our facilities.  Our internet and telecom technologies make possible the perfect platform for providing the industry standard in client service and support.  We use some of the latest security technologies to assure data integrity for our clients.

TransVisionary Solutions has a comprehensive Disaster Recover and Business Continuity Plan (BCP) in place.  Every client engagement undergoes a Business Impact Analysis where critical business processes and technology processes are identified and relevant strategies are planned in detail.   Disaster recovery includes:  Technology, Data Storage/Redundancy, Telecom Links and Power

0BPO/CIS (Customer Interaction Services) to our clients is based upon the knowledge gained from dealing with diverse clients.  We also have developed a transition tool kit based on our experience to assure a quick startup and minimal disruption to services during transition.

Based on our methodology and experience in migrating similar processes, we have identified the following stages for migrating the process.

Stage 1:  Analysis Phase

The team from TransVisionary Solutions studies the available documentation on the processes, such as process maps, Standard Operating Procedures (SOP) Manuals, training material, performance data and metrics so as to perfect our services.

Report Formats and Performance Data
System Architecture and Technology
Training Material
Identify gaps and deviations between documented and actual process, if any. 
Create high-level process maps for present process, if relevant.
Identify broad costs of running the actual process.
Gain client approval of understanding of actual process.

Design of a high-level “Adapted Process.”  The focus is to:

Minimize changes to actual process
Design adaptations if the cost is prohibitively high
Ensure that the adapted design is as cost-effective as possible.

Seek client’s approval of elements of the “Adapted Process” in terms of:

Feasibility and ease of implementing Adapted Process
Timelines
Infrastructure and resource requirements
Costs and payback time

High-level understanding of:

HR profile and skills required
Training needs for those who will handle the process
Technological items that may impact the transition process

High-level Project Plan for transition with broad responsibilities, time frames and costs including:

Savings and items that impact productivity, if any
Risk parameters and de-risking strategies
Reviews and formal go-ahead from the client

The key execution of this phase is an Analysis Document that provides the blueprint on the critical factors that affect the transitioning and how the transitioning will take place.

TransVisionary Solutions has a focused quality staff that evaluates processes internally based on a checklist of requirements.  While the quality team focuses on the overall quality and adherence to delivery parameters, it is the Program Manager who holds the responsibility for quality assurance and implementation of the recommendations of the quality team for a particular process.

Client Critical Performance Measures (CPMs) are parameters defined by the customers based on their measures of success.  CPMs are identified upfront at the Transition stage in conjunction with the client and data available from the existing process.  These customer CPMs are deployed for data collection at transaction level and have both effectiveness and efficiency parameters across the dashboards which are used to capture data on a periodic basis. 

Our approach is to identify existing processes for customer feedback and complaint capture and the mechanism of closure.  After the “Process as it exists today” is identified, the advantages/disadvantages will be studied and a new process will be evolved based on the objective of VOC capture.  The tools will be developed as a part of this process evolution.

A SUMMARY

It has recently been estimated that rising health care / insurance costs, taxes and other employee expenses coupled with inflation and foreign competition have decreased the average firm’s profits by up to 18 percent, and in some cases even more.

This is why more and more American businesses have found it very economical to delegate a large portion of their workload to reliable U.S. based service firms like TransVisionary Solutions which specialize in maximizing efficiency and production while reducing operating expenses and increasing net income.

Interviewing, training and keeping key personnel is a time-consuming, expensive and necessary function of every business.  TransVisionary Solutions can eliminate a large part of the task of recruiting employees, and will make it possible for your workforce to have the time to attend to other duties.

TransVisionary Solutions is considered by many to be the premier provider of business services.  We are a “Domestic Outsourcing Service Firm” and we have the professional staff, the tools, the experience and the expertise to expand your growth potential and drastically reduce your expenses.

We can handle your needs very effectively, you can depend us.

We can very effectively remove many work-load areas from you and your staff, and we can save you enormous amounts of money.

When you become affiliated with TransVisionary Solutions, we will stand with you, shoulder to shoulder, and we will always have your firm’s best interests at heart.  We offer you a type of panacea that will most assuredly help your business grow and prosper.  We guarantee quality, satisfaction, perfection and productivity.

We sincerely hope you will take the hand we are offering to you.

E-MAIL US AT — info@transvisionarysolutions.com

TELEPHONE US AT — 310–690-2020

FAX US AT — 307–316-0505